Ban konusunda

Hello!

We are pleased to be given the opportunity to assist you. We make every effort to answer requests as quickly as possible in the order they are received.

Many answers can be found in the forum in the FAQ area, which can be found by clicking on the game help button, on your game’s back page; you might be able to find an answer to your question there.

If you are still unable to find a solution after reviewing our forums and help menus, please reply to this message with the following information so that we are able to process your request as quickly as possible:

• Game name
• User name
• User Id
• Server
• Transaction number (if your inquiry is concerning a payment matter)
• If you wish to attach screenshots and/or videos relevant to your inquiry, please feel free to do so
• Be sure to include a detailed description of the issue you are experiencing

In some cases issues must be escalated for deeper investigation. If that’s the case, you will be notified that your ticket has been forwarded; this may result in a longer than usual reply. You will always receive a reply back to your original ticket, once it has been escalated.

Note: Please only submit one support request for each unique inquiry. We do reply to all requests for support, so there is no need to submit more than one request on a specific issue.
Sincerely,

Your Bigpoint Customer Support Team

Bu maildeki denilenleri yapıp mail atmama rağmen hala otomatik mesaj atıp gene bunları yapmamı istiyorlar. Sv global avrupa 5.

 

ben hiç bişey anlamadım

 

Hesap 1 ay önce bottan ban yemıstı onun suresı sonsuza kadar uzatıldı. neden uzatıldıgını ögrenmeye calısıyorum. Denilenleri yazıp e posta atıyorum gene aynı e posta gelıyor .s

 

selam

forumdan yardımcı olamayacağımızı biliyorsunuz. onlarla bu durumu çözmelisiniz.